Shipping Rates & Estimates
All orders are processed within 2 to 3 business days, excluding weekends and holidays.
Orders more than 10lbs are shipped using Purolator Freight Ground (LTL). For items that are in stock and ready to ship, orders are processed to leave the warehouse within 2 to 3 business days, upon which you will receive an email with detailed tracking information. Courier transit times vary by postal code, but on average the total time to deliver is 10-14 days after leaving the Echelon warehouse.
Orders weighing more than 150 lbs are shipped using a 3rd party carrier for oversized shipments. Applicable products include treadmills, ellipticals, and strength machines. These items require special handling due to their size, and are shipped within 2 to 3 business days to a third-party location in your area. You will receive a phone call from a shipping representative when the item arrives at the Freight service center to schedule delivery. Total time to deliver is usually 10-14 days after leaving the Echelon warehouse.
Please note that our Free Shipping policy applies to equipment that is purchased along with an annual Premier Membership to the Echelon Fit app. Exceptions to this exclusion may occur during specific Seasonal Promotions, at which point the details will be explicitly stated in the promotional material.
Currently, the Canada site does not offer international shipping; however, Echelon products are available for purchase on Echelon websites in the United States, Mexico, UK, Australia, France, Germany, Colombia, South Korea, Iceland, and Puerto Rico. Product availability may differ by country.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact Customer Service at 1 (833) YES-BIKE. Please have your name and order number available.
Shipping to P.O. boxes
Please note we do not ship to PO Boxes.
Refunds, returns, and exchanges
Returns requested within 30 days will not incur any fees and any shipping costs paid by you will be refunded provided that the product is returned in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and the equipment is returned in its original packaging with its tags, user manual and charger.
Please see Return Policy for full summary
If you have any further questions, please don't hesitate to contact Customer Service at 1 (833) YES-BIKE.