Returns Policy

Only items purchased directly from will be accepted for returns. If you purchased your product from a third-party seller, please contact the seller directly to discuss your return options.

If you are not satisfied with your Echelon product, you may submit a request for a return within thirty (30) days after its delivery, and Echelon will provide a prepaid shipping label for the return.

Returns requested within 30 days will not incur any fees and any shipping costs paid by you will be refunded provided that the product is returned in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original packaging with its tags, user manual and charger.

If your Echelon product is returned in damaged condition, with parts or its manual missing or otherwise has signs of abuse, Echelon reserves the right to deduct additional fees from your refund amount or refuse the return, in Echelon’s sole discretion.

All returns require an authorization number.

Return requests after 30 days from delivery date will not be accepted.

Please email us at or call us at 833-937-2453 to initiate your return. 
If you purchased your equipment from please click here to initiate your return or warranty claim.